Cut+Dry is revolutionizing the $500B U.S. foodservice distribution industry. We’re transforming how distributors sell, operate, and run their businesses - not by offering software, but by driving true operational change and measurable business impact.

Our platform gives distributors and their operator customers (restaurants, hotels, caterers, healthcare, schools, etc.) a unified solution for ordering, shopping, payments, and workflow automation. We combine deep industry expertise, powerful technology, and hands-on partnership to help distributors adopt modern digital workflows that accelerate revenue, efficiency, and customer experience.

Key Responsibilities

Sync Monitoring & Investigation

• Assist with monitoring sync health across distributor-partner (DP) accounts

• Investigate sync failures and gather relevant information to support issue diagnosis

• Monitor inactive syncs and flag or escalate potential issues as required

• Assist with identifying common issue patterns and discrepancies during investigations

Ticket Management & Cross-Functional Coordination

• Support the Jira ticket lifecycle, including logging, updating, tracking progress, and following up on assigned issues

• Collaborate with Development, Digital Transformation Managers, Support, and other relevant teams to help drive tickets toward resolution

• Ensure relevant issue details and updates are accurately documented

Data Analysis & Operational Support

• Support data pulls and perform basic CSV/Excel analysis for investigations and reporting

• Spot-check datasets for discrepancies that may contribute to sync or operational issues

• Help maintain and update operational dashboards used for monitoring and triage

• Assist with documenting recurring issues and operational processes

Communication

• Help draft DP-facing communications and issue updates under guidance

• Provide clear and accurate updates on ticket progress and operational issues when required

Key Competencies

Analytical & Problem-Solving Skills

• Strong analytical and troubleshooting mindset

• Comfortable investigating issues and gathering information to support root-cause analysis

• Ability to identify discrepancies and pay close attention to detail

Data & Technical Skills

• Basic proficiency in Excel or Google Sheets, including formulas, filtering, sorting, and pivot tables

• Comfortable working with CSV files and datasets

• Interest in learning about software integrations, sync processes, and technical operations

Collaboration & Communication

• Strong written communication skills

• Ability to work effectively with cross-functional teams, including Development, Digital Transformation Managers, and Support.

• Comfortable asking questions and seeking guidance when investigating unfamiliar issues

Working Style

• Proactive and eager to learn

• Organized and able to manage multiple tasks

• Strong attention to detail

• Able to work effectively under supervision while gradually developing independence

Nice to Have

• Interest in software support, technical operations, integrations, or SaaS platforms

• Basic understanding of APIs, data flows, or system integrations

• Familiarity with Jira or another ticketing system

• Basic knowledge of SQL or data analysis

• Previous experience working with operational dashboards or reporting tools

• Basic familiarity with AWS (e.g., CloudWatch) for reading and navigating logs

What The Intern Will Gain

• Hands-on experience investigating real-world sync and integration issues

• Exposure to cross-functional technical operations involving Development, Digital Transformation Managers,

and Support teams

• Experience using ticketing systems and operational monitoring processes

• Practical experience with data investigation, reporting, and troubleshooting

• An opportunity to develop foundational skills in Technical Operations and Integration Support